World Class Support
3Leaf Systems Customer Support is proud to deliver world-class support to customers with a level of service tailored to meet the demanding requirements of the 3Leaf Systems customer. Our support services offer a high level of technical expertise, effectiveness, and professionalism that are the hallmarks of 3Leaf Systems.
Whether you require telephone or Web support, access to software updates, or delivery of replacement parts, 3Leaf Systems Support Program is designed to match the high performance of our 3Leaf Systems servers and the demands of your data center operations.
The 3Leaf Systems Support Program
The 3Leaf Systems Support Program provides technical support to answer any questions regarding your 3Leaf Systems products. The Support Program offers:
- Critical incident (P1) support 24 hrs a day, 7 days a week
- Non-Critical incident reporting and response during regular business hours
- Automatic routing to a Systems Support Engineer who is familiar with your 3Leaf Systems configuration
- Scheduled incident reviews
- Technical alerts
- 24x7 access to customer self-service portal {currently under construction} that will provide the following services:
- Software updates
- Solutions knowledge base
- Product documentation and software release notes
- Incident logging, status updates
- RMA requests
- Proactive Quarterly Operational Review and Customer Support Assessment
For further information regarding 3Leaf Systems support program - please contact services@3leafsystems.com
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